Frequently Asked Questions

You’ve got questions. We’ve got answers

Below are some of the most frequently asked questions we've gathered

We take care of the entire website development process including logo design, professional or licensed stock photography and keyword optimised website copy. We don't deliver a blank website template that requires you to add the content yourself.

Our website packages include absolutely everything you need to get your new website live online and showing up on Google and Bing search engines, and we also take care of all ongoing maintenance and updates to ensure it performs well 24/7 for your business.

frequently asked questions

How long will it take for my website to be completed?

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It can take up to 3-4 weeks to have your new website ready depending on current projects being developed. If you need your new website online quicker than that, we do try to prioritise the project for you if possible.

If I don’t like the first or second draft designs, am I stuck with it?

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No way. We're not happy until you're happy and we will tweak every little detail until you're as proud of your new website as we are! We offer unlimited design revisions during development.

Do you use website templates?

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No. All of the websites we build are custom designed and built from the ground up.

Are there any hidden fees or charges?

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No, definitely not. We quote upfront all costs and there is no 'fine print' anywhere stating that you have to pay Project Simple anything other than the initial quoted cost of your new website package.

Will my website be found in Google and Bing?

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Yes. All websites we build come with base, on-site SEO (Search Engine Optimisation) as a standard service. We do everything as required by the search engines for indexing your website in search results.

Can I see how many visitors I have had to my website?

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Yes. All new websites are setup with Google Analytics® for website tracking, conversion and analysis.

How much does it cost to keep my website online?

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This depends on the type of website and how much traffic it receives. For example, a simple, static website would require website hosting for approximately $10 to $30 per month depending on the hosting company and included services.

You would also need to re-new your domain name registration (website address) which costs approximately $25 per year.

Do you provide website management services?

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Yes. We offer managed website services to ensure your site is kept up to date and compatible with all devices and web browsers. This also includes any updates to the site with images and/or text if you ever needed to make changes.

What are your payment procedures?

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We require an initial start work deposit of 50 percent and the remaining 50 percent is due two weeks after we have delivered the first design of your new website.

What methods of payment do you accept?

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Payments can be made via Electronic Funds Transfer (EFT), PayPal or credit card using PayPal's secure payment gateway facility.

I'm not in Canberra or Australia – can you help me?

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Yes. We don't discriminate! We're happy to help whoever may need our services, but please make a note of any time zone differences that may impact when we're available by phone.

Still have more questions?

Ask away! Either call or send us an email to ask any other questions you may have. During business hours we'll get back to you within a few hours.